FAQs
Got a question about Hinatao Energy,
the services we provide, or how to switch energy providers? You’ve come to the right place.
Select a topic to get started.
the services we provide, or how to switch energy providers? You’ve come to the right place.
Select a topic to get started.
Contract & Fees
Two plans are available: Basic and Sustainable. You can sign up for electricity only, electricity and gas set or gas only. For more details, please see the Service Plan page.
In principle, there is no cost.
We reserve the right to revise our fees for any reason. In this case, we will notify customers with a grace period.
If you live together, you cannot have separate electricity contracts. If you have more than one contract, such as for a two-family house, you can sign them separately.
In principle, no construction work is required. However, if your electricity meter is not a smart meter, it will be necessary to replace it with a smart meter. In principle, the general power transmission and distribution company (TEPCO Power Grid Co., Inc.) will replace the meters with smart meters free of charge. However, depending on the meter at your residence, a separate installation fee may be required.
The contract period will be until the date of cancellation. There is no penalty for cancellation, but we reserve the right to refuse a new contract with a customer if they cancelled their old contract for personal reasons and had been with us for less than a year.
Hinatao Energy offers a cooling-off period.
When signing up for a new service, the plan you signed up for will be applied from the time we start delivering the service. When changing the plan, the change will be applied from the meter reading date of the second month following the application, in principle.
An agreement is a set of standardized terms and conditions for use in contracts with a large number of customers. The details of the contract between the customer and Hinatao Energy can be viewed on the website. Click here for information on terms and conditions.
No penalties will be incurred.
You can print out invoices from the Dashboard. No receipt of payment will be issued.
Payment can be made by Visa, Mastercard, JCB, Diners or American Express credit cards.
Payment shall be made by the method of having the credit card company reconstruct the account continuously every month based on the contract with the credit card company designated by the Company (the “Credit Card Company”). The debit date will be the date set by the credit card company with which you have a contract.
Currently, only credit cards are accepted. Other types of card cannot be used.
Currently, we do not accept payment at convenience stores or by bank transfer. Please pay by credit card.
Please contact us via our contact form.
If you are a current Hinatao Energy customer and would like to continue using our service at your new address, please contact us using the inquiry form. If you wish to cancel your contract, please follow the cancellation procedure from the Dashboard.
Temporary stoppage (contract suspension) is not possible.
There is no need to contact us. The retail provider you are switching to will take care of the cancellation procedures for Hinatao Energy.
Frequently Asked Questions
All you have to do is sign up using the form on the website. Hinatao Energy will take care of the switching procedure. Make sure you have your latest meter reading slip handy.
※It takes up to five weeks to complete the switching process. (In principle, the service is switched on the meter reading date.)In principle, no construction work is required. However, if your electricity meter is not a smart meter, it will be necessary to replace it with a smart meter. In principle, the General Electricity Transmission and Distribution Utility (TEPCO Power Grid Co., Inc.) will replace the meters with smart meters free of charge. However, depending on the meter at your residence, a separate installation fee may be required.
The contract period will be until the date of cancellation. There is no penalty for cancellation, but we reserve the right to refuse a new contract with a customer if they cancelled their old contract for personal reasons and had been with us for less than a year.
The quality of service will not be degraded.
There is no increased likelihood of power outages. The reliability and quality of electricity supply will remain the same as before—the electricity delivered to customers is provided through the power transmission and distribution network of the general power transmission and distribution company (TEPCO Power Grid).
The quality of the gas will remain the same as before, as it will be delivered using Tokyo Gas’s gas pipelines. You can use the indoor gas piping and your existing gas appliances as they are.
Using the Service
Customers can switch to Hinatao Energy’s electricity and gas if they have a direct contract with their current power company or gas company. If you are not sure, please check with the owner of your accommodation.Even if you live in an apartment building, you can sign up for this service if you have an individual contract with the power company. If you have a bulk contract for a condominium unit, you cannot apply individually. If a meter reading is sent to your condominium building, there will be a separate contract for each unit. For more information, please contact your current power company or the management association of your condominium.
Sorry, but we do not accept applications by phone.
You will be notified by email as soon as your application is received. After the switching procedure is completed, we will notify you of your contract details via the Dashboard.
This is not necessary as we will take care of the change.
You’ll need your customer number, supply point identification number and the name on your current contract. Please prepare a recent meter reading slip from your current gas supplier. We also offer a concierge support course that you can apply for even if you do not have your meter reading slip in hand.
You don’t need a meter reading slip to sign up for Hinatao Energy. We offer support that allows you to sign up without a meter reading slip. Just enter your name, address and other details, and our staff will help you enter the necessary information.
If you’re signing up as a new customer at your new address, please follow the usual signup procedure.
Please apply at least eight business days prior to your moving date. Click here to apply before moving in.
You can change your registered email from the Dashboard. After logging in, select “Account Details” and change your information via “Subscriber Information.”
Please contact us via our contact form.
Click on “Lost your password?” in the Dashboard login screen. We will send you an email to your registered email address with the URL to change your password.
You can check your meter reading from the Dashboard.
This is a free membership service that allows customers who have signed up for Hinatao Energy’s service to check their monthly electricity usage and billing statements. You can also make various changes to your contract details.
Please use the inquiry form to inform us of the changes you wish to make.
You can use this service on your PC or smartphone. Conventional cell phones (i.e., not smartphones) cannot be used for registration or usage.
To enter your new card details, please go to the Dashboard page and change your payment method. Please note that you may be asked to pay for the fees until the change is made using a payment slip.
Yes, you can change your password from the Dashboard.
Hinatao Electricity
It will vary depending on your electricity usage pattern and the amount used. For more details, please refer to the Service Plans page.
It is calculated in accordance with the tariffs of the general transmission and distribution company (TEPCO Power Grid). For more information, please check the website of the general electricity transmission and distribution company.
This is a system that automatically adjusts electricity rates every month according to changes in the price of thermal power generation fuels such as oil, coal and natural gas.
Sorry, we do not. Only plans for standard voltage customers are available.
All you have to do is sign up using the form on the website. Hinatao Energy will take care of the switching procedure. Make sure you have your latest meter reading slip handy. Please note that you cannot sign up by phone.
*It takes approiximately one to two weeks to complete the switching process. (In principle, the service is switched on the meter reading date.)
We also accept customers who are switching from electricity providers other than TEPCO.
In principle, it is possible to switch to Hinatao Energy if your home is all-electric. However, the electricity rate may not be reduced. If you subscribed to TEPCO’s all-electric plan prior to the electricity market deregulation, once you cancel, you may not be able to subscribe again. Customers who have already signed an all-electric contract are advised to consider carefully before switching . Click here for a fee simulation.
Click here to see the areas served by Hinatao Energy.
The quality of service will not be degraded.
There is no increased likelihood of power outages. The reliability and quality of electricity supply will remain the same as before—the electricity delivered to customers is provided through the power transmission and distribution network of the general power transmission and distribution company (TEPCO Power Grid).
In the case of power outages, etc., please contact the general power transmission and distribution company (TEPCO Power Grid). TEPCO Power Grid Power Outage Information: http://teideninfo.tepco.co.jp/
Hinatao Gas
The quality of the gas will remain the same as before, as it will be delivered using Tokyo Gas’s gas pipelines. You can use the indoor gas piping and your existing gas appliances as they are.Users of propane gas in areas where city gas pipelines are not laid cannot switch to Hinatao Gas.
Tokyo Gas will visit your home to close the gas meter. If the gas meter is accessible, the customer does not need to be present. If the gas meter is not accessible due to an auto-lock, etc., the customer is required to be present. If you are unable to be present, a proxy (landlord, manager, etc.) is also acceptable.
You will continue to use the current gas meter. If your gas usage does not change, there will be no need to replace the gas meter when you switch to us.
No installation is required for switching. There are no installation fees. However, if you have a contract with your current gas company for services other than city gas, you may be charged a cancellation fee or service reimbursement fee.
Tokyo Gas or Tokyo Gas LIFEVAL will come to open the tap.
Yes. We will inspect for gas leaks and explain how to use the gas safely, so you need to be present.
Even if you switch to Hinatao Gas, meter reading will be performed by Tokyo Gas. The date and method of meter reading shall be determined by Tokyo Gas
Periodic safety inspections of gas facilities and notices regarding safety are provided by Tokyo Gas.
Meter replacement will be done by Tokyo Gas.
In the event of a gas appliance malfunction, please contact the manufacturer of the appliance.
In the event of a gas leak or other emergency, please contact Tokyo Gas. Please call the Tokyo Gas Customer Service Center at 0570-002299 (24 hours a day) to report a gas leak.
Learn More
Service Plans
Service Areas
